What is Online Reputation Management?
Online reputation management (ORM) refers to the practice of monitoring, identifying, and influencing the online conversation and perception of an individual or organization. This can include monitoring and responding to customer reviews, managing social media accounts, and addressing negative press or content, and cultivating positive reviews. The goal of ORM is to promote a positive image and maintain or improve the reputation of a brand or person online.
Why do I need it?
It may seem like your online reputation is totally in the hands of your customers. However, the reality is companies can do a lot to enhance their reviews and improve consumer confidence.
Providing a quality product or service is essential, but often that is not enough. Because as business owners know, it is often challenging to make everyone 5-star happy. And, far too often, customers that love your service or product do not take the time to post about their positive experience.
However, by developing a formalized online reputation management program for you, we can increase the number of customers willing to share their positive experiences and minimize negative customer reviews.
À La Carte Pricing
The pricing below is for all services. Contact us to start a conversation and determine which services are best for you.
|Survey hosting, maintenance, and reporting||$100||monthly|
|Survey build-out with review automation||$500||one-time|
How do I get started?
All you need to do to get started is complete a contact us form, and we will reach out to you to schedule a 30-minute discovery call. During that call, we will work to understand your current customer review process better and provide you with a free recommendation and a proposal for us to complete the work for you.